Important info

01.09.2022

T GRUPP OÜ BUS STATIONS HOUSE RULES

This policy requires you to follow the bus stations’ house rules below to ensure a safe and pleasant stay for everyone at our bus stations.

AT THE BUS STATION PLEASE

✚ Be polite, friendly and helpful.
✚ Keep order and cleanliness in our territory.
✚ Enter the building with clean clothes and a covered body.
✚ Smoke only in the designated area.
✚ Bicycles and scooters can only be brought indoors when packed.
✚ Transport dogs, cats and other animals in cages provided for them and/or on leashes.

AT THE BUS STATION IS NOT ALLOWED

✖ Inappropriately disturbing other visitors.
✖ Consumption of alcohol outside trading cafes.
✖ Excessive consumption of alcohol or narcotic substances on our territory.
✖ Sleep or lie in a drunken state on our territory.
✖ Violation of public order, destruction of furnishings and decorations.
✖ Begging and divination in our territory.
✖ Smoking, except in the designated area.
✖ Ride bicycles and scooters indoors and/or bring them indoors unpacked.
✖ Allowing/placing animals on seats without a designated cage.

NB! The security guard has the right to identify the offender and direct him away from our territory. Employees have the right to prohibit the presence of a person on our premises and/or refuse to serve a person regarding whom there is a reasonable fear that they will threaten the safety of other visitors. In case of repeated or severe disorderly conduct, the person will be handed over to the police.

WRITTEN PERMISSION OF T GRUPP OÜ IS REQUIRED

▶ For taking pictures and filming at the bus station.
▶ To interview visitors at the bus station.
▶ To distribute any advertising materials at the bus station.
▶ To organise a customer event, exhibition, performance, demonstration or any other public event at the bus station.
▶ To organise the sale of goods or services at the bus station.

To request written permission, send an e-mail to turundus@bussijaam.ee.

Please notify our security service or employees of any rule breaches.

10.06.2025

T GRUPP OÜ TICKET SALES RULES

These Rules apply to the sale of bus tickets at the ticket offices of the bus station, as part of the T grupp OÜ ticket sale system, Tpilet self-service machines, online at www.tpilet.ee, and on the Tpilet mobile app.

1. GENERAL PROVISIONS

1.1. T grupp OÜ allows carriers to sell bus tickets at the ticket offices of the bus stations belonging to the T grupp OÜ ticketing system, in ticket machines, online at www.tpilet.ee and on the Tpilet mobile application (hereinafter also referred to as the T grupp OÜ channels).

1.2. T grupp OÜ is not a carrier and does not provide transport services to passengers. The T grupp OÜ only allows carriers to use the T grupp OÜ channels to sell bus tickets.

1.3. T grupp OÜ is not responsible for the operation of regular bus services or the level of service provided to passengers by public transport operators.

1.4. T grupp OÜ and the carriers have agreed in their contracts that if the carriers sell bus tickets to passengers through T grupp OÜ channels, this will be done under the following uniform conditions. This allows passengers to purchase bus tickets from various carriers in a straightforward and uncomplicated manner. T grupp OÜ publishes the uniform terms and conditions of sale of bus tickets for carriers in the T grupp OÜ channels.

2. TERMS AND CONDITIONS FOR SALE OF BUS TICKETS BY CARRIERS

2.1. The document that grants the right to travel on public transport is a ticket in the correct form, purchased from the ticket office at the bus station, from a ticket machine, online at www.tpilet.ee, or from the T-ticket mobile app.

2.2. A ticket will indicate, in a legible manner, the number of the ticket, the ticket price along with value-added tax, the amount of value-added tax, the point of departure and destination of the journey or the journey area, the number of the line, the time, place and date of departure of the public transport vehicle, and the name and address of the carrier.

2.3. Printouts of tickets are accepted upon boarding the buses of all coach companies.

2.4. Tickets shown from the Tpilet mobile app are accepted upon boarding the buses of all coach companies.

2.5. All coach companies accept electronic bus tickets.

2.6. All coach companies accept SMS tickets ordered from Tpilet on domestic commercial routes.

2.7. A ticket purchased for a specific journey is valid only for that journey. The sale of tickets for Estonian internal bus lines begins a minimum of 10 (ten) days before the departure of the bus. The sale of tickets at ticket offices ends 5 (five) minutes before departure at the latest; the sale of tickets purchased from www.tpilet.ee, the mobile app and the self-service machines ends 5–10 minutes before departure at the latest, depending on the coach company.

2.8. When a ticket is purchased upon boarding the bus at an intermediate stop, the coach operator shall not guarantee seat availability. Boarding the bus after the first stop or departure time indicated on the ticket does not guarantee a seat on the bus. If the bus is sold out, the driver may refuse to pick up the passenger.

2.9. Tickets can be replaced or changed once bought, according to the bus company’s rules.

2.10. If a bus ticket is lost, damaged or destroyed, the passenger loses the right to travel in the public transport vehicle.

2.11. A ticket that is lost, damaged or destroyed will not be replaced, and the cost of the ticket will not be reimbursed.

2.12. A passenger who purchases a ticket for a public transport vehicle and misses its departure loses the right to use the same ticket on any other public transport vehicle. The ticket will not be repurchased, and the cost of the ticket will not be reimbursed.

2.13. Pre-school children can travel only with an adult. When purchasing a preschool child ticket from the ticket office, the service provider reserves the right to verify that an adult is accompanying the preschool-aged passenger.

2.14. It is not advisable, due to security reasons, for children under 12 (twelve) years old to travel sitting in the front seats (i.e. seats that do not have a row of seats in front of them) or the seats behind the second entrance/exit of the coach. If a ticket for the said seats has been purchased for a child under 12 years of age, the driver or customer service employee, depending on the carrier, may relocate the child and the accompanying passenger on the bus to ensure the child’s safety.

2.15. When tickets are purchased from a ticket machine, online at www.tpilet.ee, or through the Tpilet mobile app, a ticket-based service fee of sixty-five (65) cents will be added by the carrier. The carrier will add a service fee of thirty (30) cents when a ticket is purchased from a ticket office.

2.16. Children up to 7 (seven) years old, a disabled person up to 16 (sixteen) years old, a profoundly disabled person, a severely visually impaired person, an escort of a profoundly or severely visually impaired person, and a guide or assistance dog accompanying a disabled person have the right to ride for free (zero ticket). A service fee of 1 (one) euro applies when buying a zero ticket from self-service machines, the website www.tpilet.ee or the Tpilet mobile app. Zero tickets are free when purchased at the ticket office.

2.17. Re-selling the tickets purchased through the T grupp OÜ channels is prohibited. A ticket resold despite the prohibition may be cancelled.

2.18. By paying for a ticket, the passenger confirms that they have agreed to the terms and conditions of use of the coach company, which can be found on the website www.tpilet.ee or at the sales office.

2.19. The carrier has the right to impose additional concessions and discounts on the price under certain conditions:

2.19.1 different categories of discounts and discount levels on various routes and departures;

2.19.2. different prices for travel tickets, which may be sold online, at customer service offices and/or on the coach.

3. OBLIGATIONS OF THE PASSENGER

3.1. Upon obtaining a ticket, the passenger must immediately verify the accuracy of the information on the ticket and confirm that the ticket price corresponds to the amount paid. If the ticket is purchased from www.tpilet.ee or the Tpilet mobile app, the passenger must also verify that the ticket opens correctly on their device; any complaints received later will not be considered. If the ticket has not arrived at the passenger’s email address or does not open on the device, the passenger must immediately contact the Tpilet service desk at info@tpilet.ee or call +372 681 3409, Monday through Friday, 08:00–19:00, and Saturday through Sunday, 09:00–17:00 (except holidays).

3.2. The passenger is responsible for the correctness of the personal data (email address, phone number, loyalty card number, etc.) inserted at www.tpilet.ee or on the Tpilet mobile app.

3.3. A discount ticket is valid only with a valid document proving your right to travel with a discount. The passenger must hold a valid document for the entire duration of the journey. If the passenger fails to present a valid document to the bus driver or at check-in, the driver or check-in assistant may request that the passenger purchase a new ticket or pay the difference between the discounted fare and the full fare.

3.4. The passenger is obliged to retain their ticket until the end of the journey and show it to the driver of the public transport vehicle, a ticket inspector, or an official with inspection authority upon their first request; the ticket must not be given into the custody of the driver of the public transport vehicle.

3.5. The passenger is required to arrive at the bus station at least 15 minutes before the scheduled departure of the bus (regardless of whether a ticket has been purchased in advance).

3.6. The passenger must be aware that the coach company reserves the right to refuse service to the passenger if they board the bus under the influence of alcohol or drugs. In such cases, the ticket price will not be refunded.

3.7. If the passenger wishes to travel with a pet, they are obliged to read and meet the specific coach company’s rules for travelling with a pet. Some coach companies (for example, Lux Express) allow pets to travel only in special transport cages. The passenger is obliged to take into account that the coach company reserves the right to refuse carriage services if the rules are not met. In such a case, the ticket cannot be refunded.

4. RETURN OF BUS TICKETS OF CARRIERS

4.1. In the event of a cancelled journey, the ticket will be repurchased, and the money will be refunded.

4.2. According to the carrier’s established rules, it is not possible to return or change tickets purchased at a campaign price.

4.3. Tickets can be returned only via the channel through which they were purchased, except for tickets bought from the self-service machine, which can only be returned to the ticket office.

4.4. Tickets returned at the passenger’s request before the scheduled departure of the public transport vehicle will be purchased back, and money will be refunded as follows:

4.4.1. a service fee of one (1) euro will be applied when a ticket is returned;

4.4.2. the ticket return deadline ends 15 (fifteen) minutes before the planned departure of the vehicle, and any returns made after this time will not be refunded.

4.4.3. 100% of the ticket price will be returned if the ticket is returned more than 24 (twenty-four) hours before the departure, and a service fee of 1 (one) euro will be applied.

4.4.4. 60% of the ticket price will be returned if the ticket is returned less than 24 (twenty-four) hours before the departure, and a service fee of 1 (one) euro will be applied.

4.5. All processes regarding ticket returns and repurchases will take place during the office hours of the ticket office.

4.6. The return of tickets bought from the ticket office will be based on the original ticket at the ticket offices of the bus stations as part of the ticket sale system of T grupp OÜ (Haapsalu, Jõhvi, Tartu, Tallinn, Rakvere, Võru, Kuressaare, and Viljandi bus stations) and at Narva Fama bus stop ticket offices according to clauses 3.1 to 3.4 of these rules. Tickets bought from Pärnu Bus Station ticket offices can be returned according to their own rules. If a ticket is purchased from a ticket office operated by T grupp OÜ, it can only be refunded to the ticket offices of the same operator.

4.7. The cost of the returned ticket purchased on www.tpilet.ee or through the mobile app will be refunded within 3 (three) working days to the bank account of the person who originally paid for the ticket.

4.7.1. Refunds for tickets purchased by credit card may take up to two weeks.

4.8. If the journey is cancelled due to a bus malfunction or another reason for which the bus company is responsible, the ticket purchased for this journey will be valid for arriving at the destination point using a different vehicle of the same company.

4.9. Depending on the rules established by public transport carriers, a procedure for returning or changing tickets that differs from these rules may apply. In such a case, the rules established by the specific carrier apply.

 

T GRUPP OÜ PRIVACY POLICY

1. Introduction

1.1. This Privacy Policy describes how T grupp OÜ processes personal data when providing its services.

2. T grupp OÜ as the processor

2.1. When processing personal data, T grupp OÜ is in the role of processor within the meaning of Article 4(8) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive (hereinafter the GDPR).

2.2. Being a processor means that T grupp OÜ processes personal data on behalf of controllers and on the basis of data processing agreements concluded with controllers and instructions. In general, the controller, as defined in Article 4(7) of the GDPR, is the carrier from whom the passenger purchases a bus ticket through a T grupp OÜ channel. The carriers, as controllers, determine the purposes and means of processing personal data.

2.3. As T grupp OÜ acts as a processor, many aspects of personal data processing (such as the specific purposes of processing, the legal basis and the retention periods) are defined by the controller. Therefore, the information provided in this Privacy Policy is more general, and the controller must be contacted directly for detailed information.

3. Details of the processor

3.1. The details of the processor are:

Name: T grupp OÜ
Registry code: 10056042
Address: Lastekodu tn 46, 10113 Tallinn, Estonia
Email: info@tpilet.ee
Telephone: 12550

4. Data Protection Officer (DPO)

4.1. T grupp OÜ does not have a Data Protection Officer. If you have any questions concerning data protection, please contact T grupp OÜ Customer Support: info@tpilet.ee.

5. Controllers

5.1. T grupp OÜ processes the data as a processor, based on the data processing agreements concluded with and the instructions received from the controllers.

5.2. Controllers are the persons who determine why (the purposes of processing) and how (the tools of processing) personal data are processed. Controllers are the primary contact persons for data subjects regarding personal data processing and hold primary responsibility for ensuring compliance with data protection requirements.

5.3. In general, the controller is the carrier from whom the passenger buys a bus ticket through a T grupp OÜ channel.

5.4. The list of controllers, along with their contact information, is presented in the following table. This list is regularly updated.

 

Name of controller:	Contact details of controller:
Anniston AS	www.anniston.ee
Arilix OÜ	www.bussikeskus.ee
Baltic Shuttle OÜ	www.balticshuttle.ee
Ekspressbussiliinid OÜ	raulpilv@gmail.com
Estonian Lines OÜ	info@estonianlines.eu
Esvil Reisid AS	www.anniston.ee
Flixbus Estonia OÜ	www.flixbus.ee
GoBus AS	www.gobus.ee
Hansabuss AS	www.hansabuss.ee
Kalle Bussid OÜ	kallebussid@gmail.com
Lux Express Estonia AS	info@luxexpress.eu
MK Reis OÜ	www.reis.ee
MK Autobuss AS	www.mkautobuss.ee
Presto OÜ	www.presto.ee
SEBE AS	www.sebe.ee
SEMBUS	www.sem-bus.com
Sirel Reisid OÜ	www.sirelreisid.com
Taisto Express OÜ	www.express.taisto.ee
TOV Transtempo	www.transtempo.ua
Tulisilm OÜ	www.tulisilm.eu
V-Lines OÜ	www.vrlines.ee
Valgis OÜ	www.valgisbus.ee

 

6. Purposes of and legal bases for personal data processing

6.1. T grupp OÜ as the processor does not determine the purposes of personal data processing or the legal basis for processing.

6.2. Each controller determines the purposes of processing and the legal basis for processing.

6.3. T grupp OÜ processes personal data only for the purposes set out in the data processing agreement between the controller and T grupp OÜ or determined in the controller’s instructions to T grupp OÜ.

6.4. More detailed information on the purposes of processing and the legal basis for processing (e.g. consent, performance of a contract, legitimate interest, legal obligation) is available in the privacy policies of each controller or by asking the controller directly.

7. Categories of processed personal data

7.1. T grupp OÜ processes the categories of personal data determined by the controllers on behalf of the latter.

7.2. The categories of personal data processed by T grupp OÜ are set out in the following table (non-exhaustive list).

 

Category of personal data:	Description:
Contact details	Name, email address, telephone number
Settlement details	Credit card details, bank account details
Data relating to the identification of citizenship	Document number, type of travel document, date of birth, citizenship

 

8. Manners of obtaining personal data

8.1. T grupp OÜ, as the processor, receives personal data directly from the data subject. The data subject submits the data themselves at the ticket offices of bus stations or enters the data themselves at the ticket machines, online at www.tpilet.ee or on the Tpilet mobile app, which is technically managed by T grupp OÜ on the basis of instructions from the controller. Although the data comes directly from the data subject, the collection is carried out at the initiative and for the purposes of the controller.

9. Recipients of personal data

9.1. The main recipients of personal data are the controllers on whose behalf T grupp OÜ processes personal data. T grupp OÜ will make the personal data available to the controller.

9.2. T grupp OÜ may, with the prior consent of the controller, engage other processors (so-called sub-processors) that perform specific processing operations on behalf of T grupp OÜ, for the provision of the services of T grupp OÜ. For example, T grupp OÜ may use sub-processors to provide infrastructure (servers, databases), customer support software, analytics or other technical services.

10. Data retention periods

10.1. The deadlines for the retention of personal data are determined by the controller on the basis of the purposes of processing, the legal basis for processing and the applicable laws (e.g. the deadlines outlined in the Accounting Act). For further information on the specific retention period, please contact the controller.

10.2. T grupp OÜ does not determine the personal data retention periods independently unless T grupp OÜ is obliged to retain personal data by law. T grupp OÜ retains personal data only for as long as specified in the data processing agreement with the controller or as determined by the controller’s instructions.

10.3. The retention periods for some of the personal data specified by the controllers are outlined in the table below.

 

Personal data:	Retention period:
Personal data recognised in accounting records	Seven (7) years from the end of the financial year in which the original document was recognised in the accounts

 

10.4. After the termination of personal data processing, T grupp OÜ will, at the initiative of the controller, either delete all personal data or return it to the controller.

11. Automated decision-making

11.1. T grupp OÜ as the processor does not independently make automated decisions on data subjects. Where the services or platforms provided by T grupp OÜ allow the controller to implement automated decision-making processes technically, the use of such functionality, its underlying logic, the importance of the decisions and their consequences for the data subject are entirely determined by and the responsibility of the controller. The role of T grupp OÜ is limited to the technical implementation of the controller’s instructions.

11.2. Information on whether automated decision making is applied to data subjects, its logic and the possible consequences is provided by the controller.

12. Transfer of data outside the European Union/European Economic Area (EU/EEA)

12.1. Personal data may be processed outside the EU/EEA on the basis of a data processing contract with a controller or on the basis of instructions from the controller.

12.2. Personal data will only be transferred outside the EU/EEA if at least one of the following conditions applies:

12.2.1. There is an adequacy decision of the European Commission (Article 45 of the GDPR). Personal data is transferred to a country about which the European Commission has determined that it ensures an adequate level of protection for personal data.

12.2.2. We implement appropriate safeguards (Article 46 of the GDPR). For example, the Standard Contractual Clauses (SCCs) approved by the European Commission are used between T grupp OÜ and the receiving company. Other safeguards specified in Article 46 may also be implemented in accordance with the controller’s instructions.

12.2.3. There are binding corporate rules (Article 47 of the GDPR). If corporate data protection rules approved by the supervisory authority exist in the case of T grupp OÜ.

12.2.4. In the case of a derogation specified in Article 49 of the GDPR. The other grounds permitted in Article 49 (e.g. explicit consent of the data subject or if the transfer is necessary for the performance of a contract entered into with the data subject) may only be used in exceptional cases. Such derogations will only be used on the basis of strict conditions and under clear instructions from the controller.

13. Rights of the data subject

13.1. The GDPR gives data subjects (natural persons) a number of rights in relation to the processing of their personal data. To exercise these rights, data subjects must first contact the controller. In general, the controller is the carrier who sells a bus ticket to the passenger through a T grupp OÜ channel. T grupp OÜ is only obliged to inform data subjects of these rights.

13.2. Data subjects have the following rights.

13.2.1. Right of access to data (Article 15 of the GDPR). The data subject has the right to obtain confirmation as to whether personal data concerning them is being processed and, if so, access to the personal data and information on the processing.

13.2.2. Right to rectification (Article 16 of the GDPR). The data subject has the right to obtain the rectification of inaccurate personal data or the completion of incomplete data.

13.2.3. Right to erasure (“right to be forgotten”) (Article 17 of the GDPR). The data subject has the right to obtain the erasure of personal data concerning them (e.g. where the personal data are no longer necessary in relation to the purposes for which they were collected or where processing is based on consent and the data subject withdraws the consent).

13.2.4. Right to restriction of processing (Article 18 of the GDPR). The data subject has the right to obtain the restriction of processing on certain conditions (e.g. where the accuracy of the personal data is contested by the data subject or the processing is unlawful and the data subject opposes the erasure of the personal data).

13.2.5. Right to data portability (Article 20 of the GDPR). Where processing is based on the consent of the data subject and is carried out by automated means, the data subject has the right to receive their personal data in a structured, commonly used and machine-readable format and the right to transmit the data to another controller.

13.2.6. Right to object Article 21 of the GDPR). The data subject has the right to object, on grounds relating to their particular situation, at any time to the processing of personal data concerning them, which takes place on the basis of a legitimate interest or performance of a public function. The data subject also has the right to object to the processing of their data for direct marketing purposes.

13.2.7. Rights related to automated decision-making (Article 22 of the GDPR). The data subject has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them, or similarly significantly affects them, excluding in certain exceptional cases.

13.3. Withdrawal of consent. Where the processing of personal data is based on consent (which the controller is responsible for obtaining and managing), the data subject has the right to withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred prior to its withdrawal.

13.4. Right to lodge a complaint. If the data subject believes that personal data processing has infringed their rights, they have the right to lodge a complaint with the supervisory authority. The supervisory authority in Estonia is the Estonian Data Protection Inspectorate (AKI).

Address: Tatari 39, 10134 Tallinn
Telephone: 627 4135
Email: info@aki.ee
Website: www.aki.ee

14. Procedure for exercising the rights of data subjects

14.1. As the controller determines the purposes and tools of personal data processing, the data subject must contact the controller directly to exercise their rights under the GDPR (e.g. rights of access, rectification, erasure). In general, the controller is the carrier who sells a bus ticket to the passenger through a T grupp OÜ channel.

14.2. If the data subject submits a request for the exercise of their rights directly to T grupp OÜ, then T grupp OÜ will:

14.2.1. identify the controller on whose behalf T grupp OÜ processes the data of this data subject;

14.2.2. forward the request without delay to the controller, who is competent and obliged to respond to the request;

14.2.3. inform the data subject that their request has been forwarded to the controller, and that further communication will be with the controller, and that a response will be given directly by the controller.

14.3. Such a procedure ensures that requests reach the right party with the necessary information and authorisation for making decisions and are consistent with the role and responsibilities of T grupp OÜ as a processor. This avoids a situation where T grupp OÜ would have to make decisions on data over which T grupp OÜ does not have full control. Forwarding the request and providing a notification about it constitutes confirmation by T grupp OÜ that it does not obstruct the exercise of the rights, but rather assists with this, in line with its role.

15. Amendment of the Privacy Policy

15.1. T grupp OÜ updates this Privacy Policy from time to time. All amendments enter into force as of their publication on the website of T grupp OÜ. The date of the last update is noted at the start of the Privacy Policy.